Support & Downloads

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Contact Info
3 Raynes Park Road Hampton Victoria 3188 Australia
support@eternaldash.com
+88 (0) 101 0000 000

Where is my data stored?

Eternaldash stores all of its data in an undisclosed location in Switzerland. Inside an encrypted storage solution to ensure the data and information is in the most secure geographic location in the world. The solution has been designed to ensure maximum security and safety.

Our data centre is audited and certified. The ISO/IEC 27001:2013 certification is a result of an independent third party audit, which examines the development and implementation of an information security management system (ISMS) to achieve continuous management of security in a comprehensive manner.

What is ISO/IEC 27001:2013?

ISO/IEC 27001:2013 is a globally recognised standard mandating numerous controls for the establishment, maintenance, and certification of an information security management system (ISMS). It is part of the ISO/IEC 27000 family of information security standards. The last version of the ISO/IEC 27001 standard was published in 2013, with a few minor updates since then.

Is there a limit to what i can upload?

Eternaldash does not limit your ability to load memories, reflections, notes or documents.

It does limit the number of attachments per object which is limited to 3 files per memory, reflection, note ect

What is a Memory inside Eternaldash?

A memory is exactly that a specific time and moment in ones life which could be of value to your descendants or your self. The memory is stored in Eternaldash and made available to your descendant on your passing.

What is a reflection inside EternalDash?

Reflections are the response to a moment in time, quote or object. It’s at the heart of why EternalDash exists. Reflections allow you to store key moments of epiphany or wow when something connects for the first time. We also recognise our responses and views change over a lifetime so we encourage people to update and store multiple reflections on the same item or object. As this shift in perspective is what is so amazing about life.

What is a note inside EternalDash?

Eternaldash allows users to store notes, these notes have been used for private information and data which you would like people to be aware of on your passing. For example they could be locations of bank accounts or instructions you only need to distribute if and when you pass.

How can I reach out for more help?

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How can I track my orders?

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How safe is it to order online?

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How do I cancel my order?

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How long will it take to get my order?

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In which countries can I shop online?

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